FREQUENTLY ASKED QUESTIONS

Why will the MOL Rewards and Star Rewards be removed?
We are retiring our rewards program to introduce you Razer zSilver, an exciting loyalty program for gamers, by gamers. Better earn features and rewards will be brought to you soon.


When will the MOL Rewards Program end?
It will officially end on October 30, 2018, 2359 (GMT/UTC).


Can I redeem my MOL rewards and Star rewards after October 30, 2018?
No. You may continue to redeem your MOL rewards and Star rewards from now until 30 October 2018 (2359hrs GMT/UTC). Unredeemed MOL or Star Rewards thereafter will be forfeited.

Redeem your MOL rewards HERE.


Why do I need to claim my Razer zSilver?
Spending zGold-MolPoints lets you earn Razer zSilver which requires you to claim within 14 days.
We highly encourage you to claim them soon to be able to redeem rewards in the zSilver catalog.


When is the last day for me to claim all my earned Razer zSilver in my MOL account?
Please claim your Razer zSilver from now until 30 October 2018, 2359hrs (GMT/UTC). Unclaimed Razer zSilver thereafter will be forfeited.


What will happen to my Razer zSilver in my MOL account after October 30, 2018?
If you have claimed your Razer zSilver here, it will be recorded and updated in your Razer ID account for future redemptions.
Sign in with your Razer ID here and verify your account to check your zSilver balance.


Can I claim my Razer zSilver after October 30, 2018, 2359 (GMT/UTC)?
No, unclaimed Razer zSilver cannot be recorded, hence will be forfeited.
Claim your Razer zSilver now: http://www.mol.com/Account/Member.
CUSTOMER CARE SUPPORT

EMAIL ADDRESS :
customercare@mol.com
OPERATION HOURS (TOLL-FREE NUMBER) :
Monday - Friday (9am - 6pm) GMT+8
TOLL-FREE NUMBER
IMPORTANT : If your country is not listed below, you will be charged for calls made to MOL Customer Care Support.


Non Toll-free Number
Malaysia

+603-2082 1222


Vietnam

+84 43 568 3253 (ext:111)




Toll-free Number
Philippines

180011102060

Taiwan / Chung Hwa

00801127670

Canada / Teleglobe

18442164260


UK / BT

08000315023

Hong Kong / Reach HK

800960607

USA / AT&T

18444983392


New Zealand / Telecom

0800358964

Thailand / ToT

1800011057

India

0008001009324


Northern China

108007142096

Southern China

108001402121

Brunei

8014280


Australia

108007142096

Singapore

8001012683